Anki Cozmo / Vector Repair Services

Experiencing issues with your robot? Here are some common problems you might be facing:

- Robot powering down upon removal from charger?

- Short battery life?

- Frequent disconnections?

- No sound?

- Connectivity problems?

- Cube handling issues?

Have you attempted the following troubleshooting steps:

- Performing a reset?

- Testing on a different device?

- Trying an alternate charging cable and adapter?

- Ensuring the charger and robot connection point are clean and secure?

If you've tried these steps and your robot is still encountering these issues or any others, please send us a message detailing the problem and the steps you've taken. Once we diagnose the problem, we'll provide you with a repair quote.

Should you agree with the proposed repair cost, you'll be required to send the robot to us. Once received, we'll promptly address the issues and send the robot back to you the following day.

Feel free to reach out with any questions you may have – we're here to assist you!