FAQs

How can I receive my item faster? 

We offer priority delivery for all our items, with standard (2-4 working days) and express (1-2 working days) shipping options. If you need next-day delivery or have special requirements, please contact us before placing your order or select the appropriate delivery option during checkout.

Can I pick up my item? 

Some items may be available for collection. Please contact us to arrange pickup.

Having trouble with a discount code?

If you're experiencing issues with a discount code, reach out to us, and we'll assist you in resolving it.

The item I want is out of stock. 

While we strive to keep items in stock, if something you need is unavailable, please get in touch. We may be able to arrange it for you or provide an estimated restock date.

Do you buy items from customers? 

Yes, we do purchase items from customers. Please contact us with details about the item, including its condition and your asking price, so we can evaluate and make an offer.

Tracking shows delivery, but I haven't received my item. 

If tracking indicates delivery but you haven't received your item, please contact us with your order details and any pertinent delivery information.

Received a damaged item? 

While we take precautions to protect items during shipping and conduct pre-shipment testing, if you receive a damaged item, contact us with details and evidence (such as photos or videos) to expedite resolution.

Can I return an item? 

Absolutely! You can return any item you've purchased from us. Please refer to our return policy for details.

How can I cancel an order? 

You can attempt to cancel an order from the order details section. If you encounter issues, contact us as soon as possible. We prioritise prompt shipping, so the sooner you reach out, the better.

Do you ship internationally? 

Unfortunately, we currently only ship within the UK. If you require special arrangements, please provide details, and we'll offer a delivery quotation.

How do I track my order? 

Retrieve your tracking number from the order details section to track your order. If you encounter difficulties, contact us for assistance.

Do you offer warranties or guarantees? 

Yes, we provide warranties or guarantees for our items. Please refer to our terms and conditions or contact us for specific details.